Frequently asked questions
Everything you need to know before you order.
Editing improves clarity, flow, structure and language throughout your document. Proofreading is the final check that corrects surface errors such as typos, punctuation and formatting. If your work is still in draft, choose editing; if it is finished, choose proofreading.
Price is based on your word count, the service (editing or proofreading) and the turnaround time you select. Use our price calculator for an instant quote. All prices are in Australian dollars. We are not registered for GST, so no GST is added.
Absolutely. Files are stored securely, are accessible only to you and the assigned editor, and all editors are bound by a confidentiality agreement.
Yes. You receive your document with all changes tracked and comments explaining major suggestions, so you stay in control and can accept or reject each edit.
We accept .doc, .docx, .rtf, .odt, .txt and .pdf (PDF files are best used for proofreading). Files can be up to 25 MB.
Payment is made securely online by credit or debit card via Stripe (Visa, Mastercard, American Express, Apple Pay and Google Pay where available). Work starts once payment is received.
Message your editor through your dashboard within 14 days of delivery and we will make any reasonable follow-up changes at no cost. Refunds are considered under our terms of service.
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